United Airlines demonstrates a change of heart

An update… United changes course


In a change from their initial decision, United Airlines has issued our son a ticket home. I should be picking him up from the airport this evening! He is very excited – as are all of us.

Thank you United Airlines!

There is a social media and customer service lesson here.. I may reflect on it later. But for now, we want to see our son and enjoy Christmas.

Posted in Blog, Life and tagged , , , .


  1. Matt, I tried to retweet to United, but couldn’t figure out how to do it. I ended up tweeting myself. Of all sites I just don’t get is Twitter. I have tried to understand how to use it, and I don’t get it.

Add your thoughts here! You know you want to...